Financial challenges can raise a lot of questions — we have the answers you need.
Our FAQs are designed to provide clear, straightforward answers to the questions our team gets asked the most. Here, you’ll find practical information about insolvency services, processes, how a licensed insolvency trustee can help you move forward with confidence, and more.
What areas of Ontario do you serve?
Our team is proud to serve customers throughout Central and Southern Ontario. Our primary offices are located in Barrie, Milton, and Gravenhurst (Muskoka), and we’re also happy to work with customers in Orilla, Newmarket, Wasaga Beach, Innisfil, Penetanguishene, Toronto, and the surrounding communities.
How do I schedule an appointment with your team?
We offer free, no-obligation consultations. Simply contact our Barrie office at (705) 739-7003 or our Milton office at (647) 360-8447. You are also welcome to fill out our online client intake form, which can be found directly on the website.
What are your normal business hours?
Our offices are open from 9:30 AM to 4:30 PM Monday through Thursday. We also offer scheduling options to ensure you are able to get the help you need at a time that is not within our regular hours, but that better suits your schedule.
Is there a fee to schedule an initial consultation?
No, we proudly offer free, no-obligation consultations. During this first meeting, we will discuss your financial situation, evaluate your options, and help you determine the best path forward, at no upfront cost to you.
How is your company different from other debt relief services?
As a family-oriented firm with over 30 years of industry experience, we truly care about helping out our clients. Unlike unregulated debt consultants, our team is comprised of Licensed Insolvency Trustees, which means we are federally regulated and are the only professionals authorized to administer consumer proposals and bankruptcies.
Are your staff members accredited?
Yes, all of our employees are accredited estate administrators and counsellors registered with the Canadian Association of Insolvency and Restructuring Professionals (CAIRP) and Innovation, Science and Economic Development Canada.
Do you work with businesses as well as individuals?
Yes, we provide comprehensive solutions for both personal financial struggles and complex corporate insolvency issues. We can provide services for a wide range of business needs, from small business bankruptcy to commercial restructuring.
Are you able to assist those facing CRA collections or tax debt?
Yes, we have extensive experience dealing with CRA collections and tax-related debt. Our Licensed Insolvency Trustees are uniquely positioned to provide legal stays of proceedings that stop collection actions from the CRA.
What is a consumer proposal, and how does one work?
A consumer proposal is a formal, legally binding agreement between you and your creditors. The agreement is that you will pay back a percentage of what you owe over a period of up to five years, and once it has been accepted, it stops all interest charges and collection actions.
How is a consumer proposal different from bankruptcy?
When you agree to a consumer proposal, you generally get to keep your assets, such as your home or your car, while making monthly payments to your creditors. Bankruptcy is a process where you are discharged from most of your debts in exchange for certain non-exempt assets or surplus income payments.
Does filing for debt relief stop wage garnishments?
Yes, as soon as you file either a consumer proposal or bankruptcy with a Licensed Insolvency Trustee, a “Stay of Proceedings” is put into place. The Stay of Proceedings legally prevents creditors from garnishing your wages or continuing lawsuits against you.
What is the role of an Estate Trustee in an insolvent estate?
When a person passes away with more debt than they have assets, an Estate Trustee or executor faces a complex situation. Our team assists in managing insolvent estates to ensure creditors are handled correctly, and the executor is protected from liability.
Do you provide financial planning and consulting services?
Yes, we offer financial consulting and personal/commercial financial planning in addition to our insolvency services. We can help you manage money better, create budgets, and avoid future financial pitfalls.
How do I determine what debt relief option is correct for me and my situation?
We recognize that every situation is unique, and our team is here to help you find the right path forward. During your free initial consultation, we will weigh factors like your total debt, your income, and your assets and then provide a personalized recommendation that suits your specific needs.
Are you able to help me rebuild my credit after the process is over?
Yes, we offer long-term financial health assistance that includes credit counselling and guidance on how you can rebuild your creditworthiness.
What do I need to bring to my first consultation?
We recommend that you come prepared with a general list of who you owe (your creditors), what you own (your assets), and your basic monthly income and expenses. This information allows us to provide the best advice, but don’t worry if you don’t have every little detail — our team is here to guide you through the process.